Explore our frequently asked questions for quick insights and clarity.
Screen Printing
What is the minimum order for screen printing?
The minimum screen printing order for screen printing is 72 pieces unless you are a past customer. If you are a returning customer, we will hold the previous order minimum of 48 pieces.
Can I provide my own apparel for screen printing?
NO. We only decorate goods we supply. This is for a variety of reasons including the ability to quickly and cost effectively replace goods that may be damaged during production.
Can I get a sample before placing a full order?
We don’t do decorated samples but we would be happy to send a sample of the blank garment(s) with a credit for the samples being issued when an order is placed.
What is the maximum number of colors I can use in a design?
We can print up to 7 spot colors.
What are the pricing factors for screen printing?
Factors include the number of colors, number of print locations, type of apparel, and quantity ordered.
Can I mix different shirt sizes in one order?
Yes, shirt sizes can be mixed, but the print size will remain constant across all shirts. If the order contains both youth and adult size shirts, the sizing will be based on the smallest garment.
How long does it take to complete a custom screen printing order?
The typical lead time for screen printing is 7-10 business days AFTER both invoice and artwork approval and payment.
What kind of artwork file format is needed for screen printing?
Vector files (like AI, EPS, CDR or high-resolution PDFs) are preferred for their scalability and clarity. If you don’t have artwork in those formats, our art team can typically convert them for a fee.
How do I select the right ink colors?
You can choose from standard ink colors or provide Pantone (PMS) codes for specific shades. Custom Pantone colors can be mixed at a cost of $25.00.
Can you match the colors of my company logo exactly?
Screen printers can closely match colors using Pantone matching, but exact replication might vary slightly due to fabric type and color.
What is the largest print size possible for screen printing?
This varies depending on the garment being used but the max is typically 13.5” wide x 16” tall.
Embroidery
Is there a minimum quantity required for embroidery orders?
Our minimum order for embroidery orders is 12 pieces. Price breaks occur at 12, 24, 50, 100, 250, 500 and 1000+ pieces.
Can you replicate a specific design or logo using embroidery?
Yes, most logos can be set up to sew well. Designs with gradients and small details may need to be simplified to get the best results.
Are there any setup charges for embroidery?
There is a one time digitizing fee to set up the logo for embroidery of $25. This charge is waived for orders over 50 pieces.
Do you offer 3D/Puff Embroidery?
Yes. 3D/Puff embroidery will add $2.00 to the cost of each item. Areas with puff are typically made up of thicker areas that the puff foam can fit under.
How long does it take to complete an embroidery order?
Typically turnaround on most orders is 7-10 business days AFTER invoice approval, artwork approval and payment are received. *** First time orders take an additional 1-2 days as we need a third sign-off on a physical stitchout to start production.
Are there any color limitations with embroidery?
Yes. Gradients don’t translate well to embroidery. Additionally the maximum number of colors that can be used in sewing a design is 12.
What is the cost for custom embroidery?
The cost for embroidery is based on the number of stitches in the design. The more stitches the higher the cost (more stitches = more production time = higher cost). Our stitch count price jumps are at less than 5k, 7500, 10000, 12500, 15000, 17500 and 20000+ stitches.
What types of items can you embroider?
The most popular items for embroidered logos are polos, headwear, jackets, aprons, chef coats and backpacks.
Laser Engraving
Are there order minimums?
Yes. Based on setups and other variables our minimums per decoration type are: - Screen Printing - 48 pieces - Embroidery, DTF and Laser - 12 pieces
Can I get a sample before placing my order?
Yes and No. We are happy to get you samples of the blank goods you are looking to order. Due to setups production samples aren't typically done.
Are there any setup charges for my order?
There is a one-time digitizing fee to set up the logo for embroidery of $25. This charge is waived for orders over 50 pieces. The only other setup charges are for promotional items and those cost are set by our production partners.
What is your policy on returns?
We strive for accuracy and customer satisfaction. If you receive an order that you are unhappy with, please reach out to our team and we will work with you to make it right.
How long will it take to get my order?
Typically turnaround on most orders is 7-10 business days AFTER invoice approval, artwork approval and payment are received. Promotional product orders can take anywhere from 1-6 weeks depending on the product.
Can I provide my own garments for decoration?
NO. We do not decorate on customer supplied goods.
How do I prepare my artwork for submission?
Artwork should be submitted in a vector format such as an .AI, .EPS, .PDF or .CDR file. High resolution raster files (.JPG or .PNG) will sometimes work but we will typically send them out to be redrawn for a small fee.
Do you ship orders?
We ship daily throughout the United States and Canada.
Signs & Banners
What are the minimums for signs, banners and tents?
The minimum order for most signage is a single piece.
What is the turnaround time for production and delivery?
Turnaround on most orders is 7-10 business days AFTER invoice and artwork approval plus payment. There are many cases where this lead time is much less. If you need a RUSH order please contact our team at hello@advert.ink and we will see if we can help.
What materials are used for custom signs and banners?
Common materials include vinyl, fabric, mesh, and corrugated plastic for signs, andpolyester or nylon for tents and banners. The choice depends on where and how theproduct will be used.
What is the lifespan of outdoor signs and banners?
The durability varies based on material and weather conditions. Generally, outdoor signs and banners can last 2-5 years. UV-resistant inks and materials can extend this lifespan.
Can I get a custom-sized banner?
Yes, most providers offer custom sizes to meet specific requirements. It's important to specify exact dimensions when ordering.
Do you offer design services for custom signs and banners?
Many providers offer design services, either included in the price or for an additional fee. Our rate for artwork is $50 an hour.
Can I see a proof before my sign or banner is produced?
Most companies provide a digital proof for approval before production begins to ensure satisfaction with the design and layout.
Why is there shipping on my order when I am picking up?
The signage with sell is done using a preferred partner vs in-house so that is the reason for the inbound freight charges.
How is my price determined?
Your pricing is dependent on the garment(s) chosen, number of pieces ordered, number of decoration locations and the number of colors (screen printing) or stitch count (embroidery).
Can I print any design or logo on my custom sign or banner?
Yes, you can print any design or logo. However, the quality of the final print dependson the resolution and quality of the image file provided.
How long does it take to produce a custom sign, tent, or banner?
Production times vary based on the product, complexity and order size. Typically, it takes anywhere from a few days to a couple of weeks. Rush orders are often available at an additional cost.
What file format do I need for my design?
High-resolution vector files in formats like AI, EPS, or PDF are preferred. Some providers also accept JPEG or PNG for simpler designs.
How do I care for and maintain my custom sign or banner?
Clean gently with mild soap and water. Avoid harsh chemicals and scrubbing which can damage the print. Store rolled, not folded, in a cool, dry place.
DTF Printing
What is DTF Printing?
DTF (Direct-to-Film) printing involves printing designs onto a special film and then transferring them onto fabric using heat and pressure.
Is there a minimum order for DTF transfers?
Yes. There is a 12 piece minimum for DTF prints.
What file format do I need for my design?
High-resolution vector files (AI, EPS, SVG) or raster files (PNG, TIFF) with a transparent background are preferred.
How do I wash garments with DTF transfers?
Garments should be turned inside out, washed in cold water, and tumble dried on low. Avoid bleach and fabric softeners.
What is the turnaround time for a DTF order?
The typical lead time for DTF orders is 7 business days AFTER both invoice and artwork approval and payment.
What types of fabrics can DTF transfers be applied to?
DTF transfers work on a wide range of fabrics, including cotton, polyester, blends, leather, and more
How durable are DTF transfers?
DTF transfers are quite durable. Most transfers are good for at least 50+ washes when properly applied and cared for.
Can DTF transfers be applied to dark garments?
Yes, DTF transfers include a white base layer, making them suitable for both light and dark-colored fabrics. A blocker base can also be used when decorating on tie dye or camo garments to avoid dye migration.
Do DTF transfers have a hand/feel?
Yes, DTF transfers have a slight hand-feel, but they are generally softer and more flexible compared to traditional vinyl.
How are DTF transfers priced?
Pricing is generally based on the size of the transfer, the complexity of the design, and the quantity ordered.